SHIPPING POLICY
Every HOLLY HOWE JEWELLERY piece is handcrafted to order and can require up to 4 weeks to produce.
"Ready to Ship" Items are already made and will be sent on the next courier cycle.
Custom orders and Bangles can take 3-6 weeks.
If you require a fast-tracked order, please contact me before making a purchase. While I endeavor to meet every demand, I cannot guarantee all orders can be fast-tracked BUT I would love to help where I can.
Once you order is complete, it is gift wrapped and dispatched with the next courier collection Via NZ Post if based in New Zealand.
An email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey.
Please note: HOLLY HOWE JEWELLERY is not liable for any late deliveries caused by third-party courier companies.
We kindly ask our customers to provide correct information as HOLLY HOWE JEWELLERY cannot be held liable for incorrect deliveries due to input errors.
SHIPPING DETAILS
All purchases within New Zealand are sent with track and trace by NZ Post.
Please allow up to 1-3 working days for delivery.
FREE NEW ZEALAND SHIPPING WHEN YOU SPEND OVER $299nzd.
$9 SHIPPING FOR ITEMS UNDER $299nzd.
International orders may be subject to local taxes or duties, HOLLY HOWE JEWELLERY is not responsible for this and has no control over these charges.
FOR ALL INTERNATIONAL SHIPPING PLEASE EMAIL
holly@hollyhowejewellery.com FOR A SHIPPING QUOTE.
All orders are shipped from New Zealand.
RETURN & EXCHANGE POLICY
HOLLY HOWE JEWELLERY will repair any manufacturing fault at no cost within 6 months of the purchase date. Please email for assistance.
Proof of purchase is required.
Manufacturing faults do not include:
Faults with Gemstones.
Faults with chains.
Gold plating rubbing off or tarnishing, it is a natural part of wear and tear, and is not considered a manufacturing fault.
General wear and tear including rings that have bent out of shape or oxidized.
We do provide a cleaning service for jewellery.
If you would like any of the above repairs made please make contact I can take a look at your item and give you a quote before proceeding.
RETURNS
At HOLLY HOWE JEWELLERY, I pride myself on delivering beautiful, quality, handcrafted jewellery.
I offer store credit (excluding postage fees) on all orders should you change your mind within 14 days of receiving your purchase.
Our store credit is issued in the form of an online discount code and is valid for a period of 6 months.
Please note we do not issue refunds for a change of mind.
To arrange a return, please contact here.
Please note we do not accept returns when:
Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging.
Items are returned outside the specified return timeframe (14 days)
An order includes earrings due to hygienic reasons.
An order includes bespoke or custom items.